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BUSINESS COMMUNICATION AND OFFICE MANAGEMENT

  • Total Enrolled 3
  • Last Update December 6, 2019

Description

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Price: Ksh.500

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Course Description

Introduction

The course is intended to equip the learner with communication skills and to impact the ability to communicate effectively through various communication tools in a modern business setting

Unit objectives

At the end of the unit, the student should be able to apply basic communication principles in the world of business and in management of business organizations

Topics for this course

62 Lessons

SECTION ONE

Topic 1. INTRODUCTION
Elements of communication
Importance of communication in a business environment
The main principles of effective communication
Factors to consider when choosing a medium of communication
Barriers to effective communication
Solutions to these barriers to communication
Forms of communication
Communication Patterns/ Flow of Communication/Channels
Listening as a Skill in Communication
Barriers to effective listening
Importance of proper listening habits in the work place
Some important tips for successful communication
Definition, Advanatages and Disadvantages
Face to Face communication
Presentation/Formal public speaking/Speech
Interviews
Topic 2: ORAL COMMUNICATION
Topic 3. WRITTEN COMMUNICATION
Definition, Advantages and Disadvantages
Rules of effective writing
Business letters
Social business letters
Reports
Memorandum/memo
Questionnaire
Circulars
Newsletters
Notices
Advertisement
Publicity material
Press release/news releases
Graphic communication
Topic 4: AUDIO VISUAL FORM OF COMMUNICATION
Definition, Advantages and Disadvantages

Section Two

SECTION THREE

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