Effective listening is the mark of a skilled leader.
Unfortunately, most of us have difficulty listening completely. As a result, we get distracted, lose track of the point, and then cannot effectively respond when it is our turn to talk. We may even have conflicts with colleagues because of our poor listening.
The goal of the course is to teach you how to listen so you can do the following:
- Effectively meet clients’ needs
- Connect with employees
- Collaborate with colleagues
The class is geared for emerging leaders, creative entrepreneurs, and small business owners. No prior knowledge is required.
This class teaches you how to overcome common listening barriers and then listen with better empathy, comprehension, and analytical skills.
Key concepts covered include:
- Comprehensive Listening Skills
- Empathetic Listening Skills
- Critical Listening Skills
- Appreciative Listening