Preamble

Efficient credit management and effective debt recovery are essential for maintaining cash flow and minimizing financial risks in any organization. This training program is designed to provide participants with practical knowledge, tools, and techniques to manage credit and implement successful debt recovery strategies. It focuses on best practices for assessing credit risk, monitoring accounts, and improving recovery rates while maintaining client relationships.

Training Objectives

1. Enhance understanding of credit management principles and practices.
2. Equip participants with tools for assessing and managing credit risks.
3. Develop effective debt recovery strategies for improving cash flow.
4. Improve negotiation skills for handling delinquent accounts.
5. Foster compliance with legal and regulatory requirements in debt recovery.

Training Content

Module 1: Fundamentals of Credit Management

• Principles and policies of credit management
• Credit assessment and risk analysis
• Credit control and monitoring

Module 2: Credit Risk Management

• Tools for evaluating creditworthiness
• Setting credit limits and managing exposure
• Early warning signs of default

Module 3: Debt Recovery Strategies

• Effective recovery planning and processes
• Negotiation techniques for debt collection
• Handling difficult debtors and objections

Module 4: Legal Aspects of Debt Recovery

• Regulatory framework and legal requirements
• Litigation and alternative dispute resolution
• Best practices in ethical debt recovery

Module 5: Performance Measurement and Case Studies

• Key performance indicators (KPIs) in credit management
• Case studies of successful debt recovery strategies
• Continuous improvement and strategy refinement

Final Assessment & Certification

Participants will be assessed through case studies and practical exercises. Those who successfully complete the program will receive a certificate of proficiency in credit and debt recovery strategies.

Target Audience

• Credit Managers and Officers
• Debt Recovery Agents
• Financial Managers and Accountants
• Legal Professionals involved in debt recovery
• Business Owners and Entrepreneurs

Training Methodology

• Lectures and Presentations – By credit and debt recovery experts
• Case Studies and Role-Playing – For practical experience
• Workshops and Group Discussions – To share experiences and best practices
• Interactive Sessions and Hands-On Exercises – For real-world application
• Legal and Regulatory Insights – From industry practitioners