Events

Training Overview

In today’s highly regulated financial environment, organizations must balance effective debt recovery with ethical practices, consumer protection, and regulatory compliance. The Consumer Protection, Debt Recovery Ethics & Compliance Training equips professionals with the practical knowledge, legal insights, and industry best practices needed to conduct fair, transparent, and compliant debt collection while preserving customer relationships and organizational reputation. Participants will explore consumer protection principles, responsible lending obligations, ethical debt recovery strategies, complaint handling, regulatory expectations, and governance frameworks that support sustainable collections and long-term business success.

Training Objectives

• Develop a comprehensive understanding of consumer protection laws, regulations, and ethical debt recovery practices.
• Strengthen compliance with regulatory requirements governing lending, collections, and customer treatment.
• Equip participants with practical techniques for conducting fair, respectful, and effective debt recovery.
• Enhance skills in customer communication, negotiation, dispute resolution, and complaint management.
• Improve governance, documentation, and compliance monitoring within debt recovery operations.
• Promote responsible lending and collection practices that protect consumer rights and organizational reputation.
• Build resilient compliance frameworks that minimize legal, financial, and reputational risks.

Expected Learning Outcomes

Upon successful completion of the training, participants will be able to:

• Understand the legal and ethical principles governing consumer protection and debt recovery.
• Apply compliant and customer-centric debt collection strategies across different lending environments.
• Conduct ethical negotiations while safeguarding consumer rights and maintaining professionalism.
• Identify and manage compliance risks associated with lending, collections, and customer interactions.
• Develop policies and procedures that support responsible debt recovery and regulatory compliance.
• Handle customer complaints, disputes, and vulnerable customer situations effectively and professionally.
• Strengthen governance, reporting, and internal controls within debt recovery functions.
• Build long-term customer trust through transparent, ethical, and compliant collection practices.

Target Audience

This training is designed for:

• Credit Managers and Credit Officers
• Debt Recovery and Collections Professionals
• Loan Recovery Officers
• Commercial Bank and Microfinance Managers
• SACCO Managers and Lending Officers
• Compliance and Regulatory Affairs Professionals
• Risk Management Professionals
• Customer Experience and Customer Service Managers
• Legal Officers and Corporate Counsel
• Internal Auditors
• Branch Managers
• Financial Institution Executives
• Consumer Protection Officers
• Debt Collection Agency Professionals
• Consultants supporting financial services, compliance, and consumer protection

Included In The Investment

• Expert Facilitation
• Comprehensive Training Materials
• Certificate of Participation
• Lunch & Refreshments
• Networking Opportunities
• Practical Tools, Templates & Case Studies

Group & Corporate Discounts

• 3–5 Participants: 5% Discount
• 6–10 Participants: 10% Discount
• Above 10 Participants: Customized Corporate Rates

Strengthen your organization’s collections strategy while protecting consumer rights and maintaining regulatory compliance. Join Globopoint Consultants Limited’s Consumer Protection, Debt Recovery Ethics & Compliance Training and gain the practical skills, legal knowledge, and ethical best practices needed to improve recovery performance, reduce compliance risks, enhance customer trust, and safeguard your institution’s reputation. Register today and lead responsible debt recovery with confidence, integrity, and professionalism.

Contact Globopoint Consultants Limited to reserve your place.